Case study: consumer reviews and defamation

Summary

When does a consumer complaint become an accusation? This video traces markers of personal experience, evaluation, and appeal in an invented review, and shows how a concordance helps read the pattern of the word "saya" (I). Sample content: the video has not been uploaded; the analysed text is invented.

Visualisations

Transcript

Quiz and CPD credit

Watch the video to the end, then take the quiz. A score of at least 70 adds 1 CPD credit to your record.

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